Shipping Policy
At LOXLEN we are committed to delivering your products in a timely and efficient manner. Please review our Shipping Policy below for details on how we handle shipping, delivery times, and other important information.
Order Processing
- Processing Time: All orders are processed within 1-2 business days (Monday through Friday, excluding holidays). You will receive an email confirmation when your order is successfully placed and another once it has shipped.
- Orders placed after 12:00 PM EST will be processed the following business day.
Order Tracking
Once your order has shipped, you will receive a confirmation email with a tracking number. You can track your package through the carrier’s website, or you can check the status of your order by logging into your account.
Shipping Restrictions
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P.O. Boxes: We are able to ship to P.O. Boxes using Standard Shipping. However, expedited and next-day shipping are not available for P.O. Box addresses.
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International Shipping: We offer international shipping to many countries. Shipping fees and delivery times will be calculated at checkout. Please be aware that customers are responsible for any customs duties, taxes, or fees upon delivery.
Lost or Stolen Packages
[Your Brand Name] is not responsible for lost or stolen packages once they have been marked as delivered by the carrier. If your package is lost or stolen, we recommend contacting the shipping carrier directly to file a claim. You can also reach out to our customer service team for assistance.
Address Accuracy
Please ensure that your shipping address is correct before completing your order. We cannot be responsible for delays or issues caused by incorrect or incomplete shipping information. If you need to make changes to your shipping address, please contact us immediately at support@loxlen.com.
Customs, Duties & Taxes (International Orders)
For international orders, customs duties, taxes, and import fees are the responsibility of the customer. These charges are not included in the cost of your order and must be paid upon delivery. We recommend contacting your local customs office for more information on the potential charges before placing your order.
How to Contact Us
If you have any questions or concerns regarding shipping, please don’t hesitate to contact us:
Email: support@loxlen.com
Phone: 9625128654
Hours: Monday – Friday, 9:00 AM – 6:00 PM
Policy Updates
LOXLEN reserves the right to update or modify our Shipping Policy at any time. Any changes will be posted on this page, and the updated policy will take effect immediately upon posting.
Thank you for shopping with LOXLEN We appreciate your business and are committed to getting your order to you as quickly as possible.
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